Privacy Policy

At Donna Walkers, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following personal information:

  • Full name

  • Shipping and billing address

  • Email address

  • Phone number

  • Payment information (processed securely through trusted payment providers and never stored on our servers)

  • IP address

  • Device and browser information

  • Order history and transaction details

  • Website usage data collected through cookies and similar technologies

Providing certain information may be necessary for us to process and deliver your order.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders.

  • Arrange shipping and delivery.

  • Provide customer support.

  • Send order confirmations, shipping updates, and tracking information.

  • Process refunds or returns where applicable.

  • Improve our website, products, and customer experience.

  • Detect, prevent, and investigate fraud or unauthorized activities.

  • Comply with legal and regulatory obligations.

  • Send promotional emails and marketing communications only if you have chosen to receive them.

3. Legal Basis for Processing

Where applicable under privacy laws, we process your personal information based on one or more of the following legal grounds:

  • Performance of a contract (to process and deliver your order).

  • Your consent (such as receiving marketing communications).

  • Compliance with legal obligations.

  • Our legitimate business interests, including fraud prevention, website security, customer service, and improving our products and services.

4. Sharing Your Information

We only share your personal information when necessary to operate our business and provide our services.

Your information may be shared with:

  • Secure payment providers to process payments.

  • Shipping carriers and logistics partners to deliver your order.

  • Trusted suppliers and fulfillment partners who prepare and ship products directly to you.

  • Website hosting providers, analytics providers, and marketing platforms where applicable.

  • Government authorities or regulatory bodies where required by law.

We never sell your personal information to third parties.

As part of our business model, some products may be shipped directly from carefully selected international fulfillment partners. This may involve transferring certain personal information outside your country of residence. Whenever such transfers occur, we take appropriate measures to ensure your information remains protected in accordance with applicable privacy laws.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including satisfying legal, accounting, and tax obligations.

Certain order information may be retained for up to seven (7) years where required by applicable financial or tax regulations.

6. Cookies

Our website uses cookies and similar technologies to:

  • Ensure the website functions properly.

  • Remember your preferences.

  • Analyze website traffic and performance.

  • Improve your shopping experience.

  • Provide personalized marketing where permitted.

You can manage or withdraw your cookie preferences at any time through our cookie banner or your browser settings.

For more information, please refer to our Cookie Policy.

7. Data Security

Donna Walkers takes the security of your personal information seriously.

We implement appropriate technical and organizational safeguards to protect your information against unauthorized access, loss, misuse, alteration, or disclosure.

All transactions are protected using Secure Socket Layer (SSL) encryption, and payments are processed through trusted, PCI-compliant payment providers.

While we take every reasonable precaution, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

  • Access your personal information.

  • Correct inaccurate or incomplete information.

  • Request deletion of your personal information.

  • Restrict or object to certain processing activities.

  • Withdraw your consent where processing is based on consent.

  • Request a copy of your personal information (data portability).

  • Lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us at:

Email: info@donna-walkers.com

We will respond to your request within the timeframe required by applicable law.

9. International Customers

Donna Walkers serves customers in multiple countries. By placing an order with us, you acknowledge that your personal information may be processed and stored in countries other than your own where our trusted service providers or fulfillment partners operate.

We take appropriate steps to ensure your information receives an adequate level of protection regardless of where it is processed.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology.

Any updates will be published on this page together with the revised "Last Updated" date.

We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us.

Donna Walkers

Email: info@donna-walkers.com