Shipping & Delivery Policy

At Donna Walkers, we are committed to delivering your order as quickly and efficiently as possible. This Shipping & Delivery Policy explains how your order is processed, shipped, and delivered.

If you have any questions regarding your shipment, please contact our Customer Support team at info@donna-walkers.com.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please note that processing times may be slightly longer during holidays, promotional events, or periods of exceptionally high order volume.

2. Estimated Delivery Times

After dispatch, the estimated delivery time is generally 1–7 business days, depending on your delivery location.

While we strive to meet these delivery estimates, shipping times may occasionally be affected by circumstances beyond our control, including:

  • Customs inspections

  • Public holidays

  • Severe weather conditions

  • Transportation delays

  • Carrier disruptions

Delivery estimates should therefore be considered approximate and are not guaranteed.

3. Shipping Origin

To reduce unnecessary waste and minimize our environmental impact, many of our products are shipped directly from our trusted international fulfillment partners.

Depending on your destination country, orders may be shipped from different fulfillment locations to ensure the fastest available delivery.

Where applicable, international shipments may be subject to customs inspections, import duties, taxes, or other local fees imposed by your country's authorities. These charges, if applicable, are the responsibility of the customer unless otherwise stated.

4. Shipping Costs

Shipping costs are calculated during checkout and depend on factors such as:

  • Delivery destination

  • Shipping method selected

  • Weight and size of the order

The final shipping cost will always be displayed before your purchase is completed.

5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email.

Customers are responsible for monitoring the tracking information and following the shipment's progress.

If your tracking indicates that your parcel is being held at a local collection point or requires customer action, it is your responsibility to collect the parcel within the timeframe specified by the carrier.

If you experience any unexpected delays or have concerns about your shipment, please contact info@donna-walkers.com before contacting your payment provider. Our Customer Support team will gladly investigate the issue and work towards an appropriate solution.

6. Delivery Responsibility

Please ensure that your shipping address is complete and accurate before placing your order.

If you notice an error in your shipping details, contact info@donna-walkers.com within 24 hours of placing your order. While we will do our best to update your information, changes cannot be guaranteed once order processing has begun.

Once the shipping carrier confirms that an order has been successfully delivered to the address provided during checkout, responsibility for the shipment transfers to the customer.

Donna Walkers is not responsible for deliveries affected by incorrect addresses provided by the customer or for parcels confirmed as delivered by the shipping carrier.

7. Lost, Delayed or Missing Packages

If your order appears to be delayed, lost, or has not arrived within the expected delivery window, please contact our Customer Support team as soon as possible.

We will work directly with the shipping carrier to investigate the shipment and assist in finding the most appropriate resolution.

Please note that shipping investigations may require several business days depending on the carrier involved.

8. Contact Us

If you have any questions regarding shipping or delivery, our Customer Support team is happy to assist.

Donna Walkers

Email: info@donna-walkers.com