Terms & Conditions

Welcome to Donna Walkers. These Terms & Conditions govern your use of our website and all purchases made through our online store.

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, Payment Policy, and Cookie Policy.

If you do not agree with these Terms, please refrain from using our website.

1. General

These Terms & Conditions apply to all visitors, customers, and users of the Donna Walkers website.

We reserve the right to amend or update these Terms at any time. Changes become effective immediately upon publication on this website. Continued use of the website constitutes acceptance of the updated Terms.

2. Product Information

We make every reasonable effort to ensure that product descriptions, pricing, images, sizing information, and other content are accurate and up to date.

However:

  • Product colors may vary slightly depending on your device or screen settings.

  • Measurements may vary slightly due to manual production processes.

  • Minor differences between product images and the actual product may occur.

  • Typographical errors, pricing errors, or accidental inaccuracies may occasionally occur.

Donna Walkers reserves the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

3. Orders & Payment

Orders are processed only after full payment has been successfully received.

Available payment methods may vary depending on your country or region.

By placing an order, you confirm that:

  • The information you provide is accurate and complete.

  • You are authorized to use the selected payment method.

  • You accept these Terms & Conditions.

Donna Walkers reserves the right to decline or cancel any order where fraud, unauthorized activity, pricing errors, or other irregularities are suspected.

4. Order Processing & Delivery

Our standard processing time is approximately 1–3 business days.

Estimated shipping times are generally 1–7 business days, depending on your delivery location.

Many of our products are shipped directly from our trusted international fulfillment partners.

Please note:

  • Delivery estimates are not guaranteed.

  • Shipping times may occasionally be affected by customs inspections, public holidays, weather conditions, transportation delays, or circumstances beyond our reasonable control.

  • Such delays do not automatically entitle customers to cancel an order or receive compensation, except where required under applicable consumer protection laws.

5. Returns & Cancellations

Please refer to our separate Return & Refund Policy for complete details regarding returns and refunds.

Because orders enter processing shortly after they are placed, cancellation requests cannot always be accommodated.

If your order has already entered processing or has been dispatched, our Return & Refund Policy will apply.

6. Limitation of Liability

To the fullest extent permitted by applicable law, Donna Walkers shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or website.

Our maximum liability relating to any purchase shall not exceed the amount paid for the specific product giving rise to the claim.

Donna Walkers is not responsible for:

  • Incorrect shipping information supplied by the customer.

  • Delivery delays caused by postal services, customs authorities, or events outside our reasonable control.

  • Packages confirmed as delivered by the shipping carrier to the address provided during checkout.

Nothing in these Terms excludes or limits any rights that cannot legally be excluded under applicable consumer protection laws.

7. Intellectual Property

All content available on the Donna Walkers website—including but not limited to:

  • Product photography

  • Logos

  • Branding

  • Website design

  • Text

  • Graphics

  • Icons

  • Videos

  • Digital content

is the exclusive property of Donna Walkers or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, published, or used without our prior written permission.

8. Customer Complaints

We are committed to providing excellent customer service.

If you have a complaint regarding your order, please contact us at:

info@donna-walkers.com

We aim to respond to all enquiries within 5 business days.

If your complaint concerns a damaged, defective, or incorrect product, please include:

  • Your order number

  • A detailed explanation of the issue

  • Clear photographs of the product

  • Photos of the packaging if applicable

Providing complete information allows us to resolve your request as quickly as possible.

9. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction in which Donna Walkers operates and provides its services, subject to any mandatory consumer protection laws that apply in your country of residence.

Any disputes arising under these Terms shall be submitted to the competent courts where required by applicable law.

10. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us.

Donna Walkers

Email: info@donna-walkers.com